Student Success and Well-Being (SSWB)
Most student-facing offices at UCF belong to a division called Student Success and Well-Being (SSWB), supported by Senior Vice President for Student Success Paul Dosal. The offices listed below are part of SSWB:
Advising and Academic Coaches
Academic advising is centralized at UCF, with advising staff called academic success coaches. This hybrid role blends expertise on a major, program, and area of expertise with improved guidance on schedule planning, academic support, career preparation.
- Undeclared students or those exploring majors will work with the Knights Major Exploration and Transition Center.
- Additional support for Student Athletes, University Honors, EXCEL, COMPASS, and for students pursuing pre-health or pre-law is provided by supplemental advising offices.
- Visit the Student Success and Advising website for a complete listing of advising offices and additional student success resources.
Student Academic Resource Center
The Student Academic Resource Center (SARC) aims to “strengthen comprehensive learning, enhance retention, and promote student success by providing academic support services to UCF students.”
SARC offers free programs and services to UCF students such as peer tutoring, Supplemental Instruction (SI), workshops and seminars, learning skills consultations, and first-year transition programs.”
- See the SARC website for more information.
First Year Experience
First Year Experience (FYE) combines orientation with extended first-year transition programs including UCF’s official Welcome Week (Pegasus Palooza), LINK, and the Strategies for Success (SLS) course. It assists entering freshmen and transfer students with their transition to UCF by providing information about student services, campus life, academic support, academic advising, and registration.
- See the FYE website for more information.
Student Conduct and Academic Integrity
“Student Conduct and Academic Integrity (SCAI), a division of the Office of Student Rights and Responsibilities, provides educational opportunities that foster individual growth, ethical development and personal accountability while promoting the core values of the university: integrity, scholarship, community, creativity, and excellence.”
- Faculty are invited to visit the SCAI website for more information.
UCF Cares
The university has a process in place for students in distress or students of concern. Students, staff, faculty, and UCF community members can report concerning behavior so that UCF Cares can intervene before the student reaches a crisis level.
- Please visit the UCF Cares website or the Student Care Services website to learn more about the reporting process, what to look for, resources, and how to help.
Counseling and Psychological Services (CAPS)
CAPS is a free-of-charge campus agency designated to provide culturally and trauma informed services to university-enrolled students. CAPS offers initial assessments, brief individual counseling, group therapy, workshops and educational presentations on a variety of topics, crisis intervention and daily walk-in services, and professional consultations to staff, faculty, students and parents.
Access to CAPS services is a priority.
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- Scheduling online or by phone 407-UCF-2811
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- Same day walk-in service or schedule appointments at convenience
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- In-person or Tele-mental health services (hybrid)
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- After-Hours Crisis Line (24/ 7 access to a therapist)
Web based Self-Help Mental Health Resources on the CAPS website:
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- TAO: an interactive web-based treatment for anxiety, depression and other concerns.
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- Togetherall: a free online peer-to-peer platform focused on mental health, offering a safe space to connect with others experiencing similar feelings.
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- Kognito: is a set of role-play, avatar modules to educate faculty, staff, and students about mental health and suicide prevention through an online tool that allows users to enter a virtual environment and engage in role-play conversations with emotionally-responsive virtual humans.
- Online Mental Health (CCMH) Screener- self help assessment too that allow a person to assess the level of mental health symptoms and concerns.
Other Support Offices outside SSWB:
- Student Accessibility Services (SAS) coordinates academic accommodation efforts. They can provide Braille materials and electronic files for textbooks, and they can create transcripts of recorded lectures and convert text-based materials into accessible formats.
- See the SAS website for more information.
- UCF Victim Services provides free, comprehensive victim advocacy services to students, faculty, staff, and visitors to campus who have been impacted by crime, violence, or abuse.
- Visit the Victim Services website for more information.